3 Top Tips for Deciding Whether the Discipline Route is the Right Approach
You may have concerns about your employee's attendance levels or about their standards of work but it is critical that if you do have concerns that you speak to the employee in question at the earliest possible opportunity, because if you don't, these issues will either get worse or leave you feeling frustrated that there hasn't been an improvement.
So here's 3 top tips to get you started:
Tip 1: Be clear about what the issue is that you are concerned about and be specific about what good looks like. For instance, are they taking too long in managing a customer query? If so, what is the normal time that it should take for them to respond?
Tip 2: Are there any mitigating circumstances which are impacting on their ability to perform, such as, have they had enough training, do they have a health issue which may be affecting them?
Tip 3: In delivering these messages, let the employee know that you will support them to improve. By aiming to keep them motivated, you are more likely to achieve the desired outcome = improvement.
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